Expert Insights: Shoppers Expect Omnichannel, Personalized Experiences
In his latest article with Total Retail, “Shoppers Expect Omnichannel, Personalized Experiences — Does Your Brand Have What it Takes?”, Senior Vice President Amit Patel explores how retailers can meet evolving customer demands. Amit explains that consumers increasingly expect seamless experiences that blend online and in-store interactions. He emphasizes the importance of omnichannel integration, data-driven […]
NAVIGATING AI IN CREATIVE WORKFLOWS: INSIGHTS FROM THOUGHT LEADERS
AI is revolutionizing creative workflows, but there is no one-size-fits-all approach to adoption. In a recent trends and predictions SAP editorial, Amit Patel, SVP at Consulting Solutions, shares key considerations for businesses integrating AI into their creative processes. “Businesses need to consider their budget, risk tolerance, the strengths and weaknesses of their creative staff, and […]
TO IMPROVE CX IN 2025, RETAIL AND ECOMMERCE MUST PRIORITIZE DATA INTELLIGENCE
Customer expectations are higher than ever, and businesses that don’t use data effectively will struggle to keep up. In 2025, data intelligence isn’t just an advantage—it’s a necessity for delivering personalized experiences, making real-time decisions, and staying competitive. In his latest article, To Improve CX in 2025, Retail and eCommerce Must Prioritize Data Intelligence, Amit […]
CYBERCRIME IN ECOMMERCE: TOP THREATS AND STRATEGIES TO PROTECT YOUR BUSINESS
As cybercrime continues to pose significant risks to eCommerce businesses, Amit Patel, Senior Vice President at Consulting Solutions, highlights the top cybersecurity threats and strategies to mitigate them in his latest article on eCommerce Fastlane. With the average cost of a retail data breach rising to $3.48 million in 2024, Amit discusses critical measures like […]
AMIT PATEL FEATURED ON PODCAST DISCUSSING DATA INTELLIGENCE AND CUSTOMER EXPERIENCE
Amit Patel, Senior Vice President at Consulting Solutions, was recently featured on the Sales and Marketing Management Podcast The Direct Link Between Data Intelligence and Positive Customer Experience. In the podcast, Amit highlights the importance of data intelligence in shaping effective B2B sales and marketing strategies. He discusses how businesses can leverage their data to […]
AMIT PATEL WEIGHS IN ON OVERUSED BUZZWORDS IN IT BREW FEATURE
Amit Patel, Senior Vice President at Consulting Solutions, is featured in IT Brew’s article “Eight IT Terms That Pros Want to See Go.” In the article, Amit addresses the overuse of the term “The Cloud” and how it often misrepresents the reality of IT infrastructure: “It’s referred to as some magical place where all your […]